Zoho Desk Knowledge

An overview of Zoho Desk’s ticketing system: Why It’s Important?

by aarialife|12 July 202123 July 2021|Zoho Desk

An efficient helpdesk ticketing system is one of the most important features of any Helpdesk Software solution, and it provides support teams with the tools they need to automate, customize, prioritize, and assign customer requests. Tickets are the result of...

Overview of Zoho Desk’s Knowledge Base and its benefits

by aarialife|12 July 202118 October 2021|Zoho Desk

Increasingly, as technology evolves, knowledge will be scattered across different locations. There is also the problem of information getting stuck in emails, social media platforms, forum discussions, comments, and even in the heads of service desk agents. Unless you already...